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Help Center | flights24.com

 
Do you have questions about booking your flights or our services? 89% of our customers find the appropriate answers here! If your concerns did not come up on our most frequently asked customers questions, you can, of course, find several options of getting in contact with us directly, after reading through our Help Center.
1 How can I pay for my ticket? Your E-ticket can only be paid with Credit card.
The following credit cards are accepted for payment:
  • Visa
  • Mastercard
  • American Express

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2 How is a booking made on flights24.com?
  1. Flight search
    • On the home page, enter your departure and destination airport on the booking form.
    • If necessary, add further details on the upper booking screen such as 'accompanying children', 'class', etc.
    • Click on the "Find Flights" button.
    • Now you can book the available flights displayed.
  2. Select offer
    • From the search result list, select the appropriate flights.
    • To book, click on the orange "Select Offer" button. You will be directed to page 3 of the booking process.
  3. Book a flight
    • Please see details on page 3 of the booking process. Check the required information for travelers, etc, carefully.
    • Select the additional travel insurance services if desired.
    • Click on the "Book Flight" button.
  4. Summary of flight information
    • The confirmation number for your pending booking request will be displayed in bold print on the next page.
  5. Booking request received
    • About 15 minutes later you will receive an e-mail with your request.
    • This is intended as a confirmation of your booking and contains a summary of your booked flight(s) or additional service(s). However, this does not confirm that your tickets have been issued.
  6. Receive confirmation
    • Within 24 hours, you will receive a final confirmation via e-mail with your personal e-ticket.
      Note: For scheduled flight bookings, you receive a booking confirmation via e-mail from fluege.de. For Low cost flight bookings, you will receive an instant confirmation directly from the airline.
Delays in receiving the confirmation e-mail can happen if:
  • The credit card is declined
  • Additional services were requested
  • The traveler is underage
  • Your billing address is not correct

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3 How long does the final booking confirmation take? Your final confirmation will be sent within 24 hours of receipt of your reservation request.
Delays can occur if:
  • The credit card is empty
  • Additional services were requested
  • The traveler is underage
  • Your billing address is not correct

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4 How do I receive my boarding pass? Once you have received your booking confirmation by e-mail, you have several options:
  • You can print out your booking confirmation yourself.
  • You can print out your boarding pass using Kiosk services at the airport.
  • You can send it via the WAP browser of your airline via MMS to your phone and simply present it at the check-in counter.

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5 How does the online check-in work? Enter your reservation number on the website of your airline. The desired seat(s) can also be selected.
  • Important: Please print your boarding pass and bring it with you to the airport, on the day of travel.

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6 What do I need to check-in at the airport? For check-in at the counter of your airline, you will need:
  • Booking Confirmation
  • Valid identification document (eg. passport, identity card or driver's license)
The boarding pass is issued by staff at the counter.

To use the check-in machines of your airline, you will need:
  • E-mail confirmation with the booking code (File key)
  • Valid identification document (eg passport, identity card or driver's license)
The boarding pass will be printed by the machine.

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7 What is the "E-ticket" procedure? An E-ticket is an electronic ticket (boarding pass), which is stored on the airlines computer system. The data are already at the check-in counter, to enable faster and easier traveling. Generally, since June 2008, there are no more paper tickets issued.

Your benefits
  • No re-issuing of tickets in case of change of booking
  • No more forgetting or loss of tickets
  • Availability of different check-in possibilities
Use: First of all, book your flight as described here. After booking your flight, you will receive a booking confirmation via e-mail with your personal reservation number. From this moment, your E-ticket is stored electronically in the airline reservation system.

Before your departure, you can check-in as follows:
  • At the counter with your ID card or passport
  • At the airport, on the check-in machine of your airline.
  • On the website of the respective airline, via the internet at home.

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8 How do I re-confirm my flight? The information on flight times are subject to change by the airlines. The re-confirmation of flight times for connecting and return flights are available by request from the airline 48 hours prior to departure.

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9 Is it possible to book flights without obligation? With flights24.com, you can securely book your flight, but a non-binding reservation is not possible.

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10 Is it possible to book for another person? Yes, it is possible. During the booking process under "passenger data", please specify the name of the person.

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11 Why does it show seats availability and when I try to book, they are no longer available? Available seats are constantly changing. In the period between you making the reservation and trying to actually purchase the ticket, the seat can be sold. Therefore when you try to confirm an offer it can come back as sold out already.

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12 Is it possible to pay with a third party credit card? Yes, it is possible. If paying with third parties credit cards, under “Cardholder” during the booking process, simply complete the form using the third party information. If necessary, we may need a copy of the credit card and your ID card. Please understand that we may seek written confirmation directly from the cardholder.

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13 Is it possible to forfeit the booked one-way and use the return flight only? Generally, this is not possible. However, it is possible to use the outbound and forfeit the return flight. You will not be reimbursed for the unused portion.

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14 I would like to change or cancel my booking. What should I do? If you have booked flights with low cost carriers, you can only cancel directly through the airlines website or hotline. Bookings with major airlines can be canceled by calling flights24.com directly.

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15 What is the cost of rebooking/cancelation? The rebooking or cancelation fee, depends on the booked fare and the applicable fare rules. The fee can be up to 100 percent of the ticket price. The exact amount of the cancelation fee can be found under "Tariff Policy" when making the booking.

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16 How do I enter my Frequent Flyer Number? To enter your frequent flyer number, please e-mail us at service@flights24.com or contact the airline directly.

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17 Where can I view my current flight times? If you have booked a scheduled flight, there is the possibility to see your current flight times under www.checkmytrip.com. For all other flights, you can check the status of your flight (including the current flight time) directly on the website of your airline.

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18 What should I do, if I do not receive my booking confirmation email? If you do not receive the e-mail confirmation within two hours after your booking request, please check if the anti-spam feature on your e-mail program is activated and the e-mail confirmation is not stored in your spam mail folder.

If you still have not received your email confirmation after that, please contact us via e-mail at service@flights24.com.

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19 How can I reserve my seat? Reserving seats on domestic flights can be done through the airlines homepage or directly at the airlines check-in counter.

For seat reservations on international flights, you can inquire by emailing our service team or on the website of the airline.

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20 Can I book a flight for someone other than myself? During the booking process, there are fields to add other passengers to your flight. To add passengers, simply select the appropriate number of accompanying passengers and enter their names when prompted.

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21 Missed flight - what now? If you fail to arrive at check-in, you lose your right to carriage. Nonetheless, you are still obligated to pay the fare. In this case, please contact the airline immediately.

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22 Does flights24.com charge fees for flights? Our website gives you the opportunity to view all accessible airlines, budget, and charter flights worldwide, simply and easily. We provide you with a comprehensive overview of possible flight connections, and simplify flight price comparison. With us, you can book quickly without having to access multiple sites. Flights24.com gives you the opportunity to combine flights with different airlines, so you can find the lowest available prices.

We charge a nominal service fee for our work, the amount of which is dependent upon the type of flight and additional services desired. You will be informed of the amount of this fee before your booking is completed, in accordance with our company regulations (Terms and Conditions).

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23 What is the Security Code (CVC code) for credit cards and where can I find it? The three-digit security code is printed on the back of most credit cards (eg Mastercard, Visa) or beside the signature panel. For AMEX cards (American Express) it is the four-digit code, located on the front of the card.

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24 How much luggage am I allowed? / How much does extra luggage cost? / How much does special luggage (for example, golfing/sport equipment) cost? / What is allowed in hand luggage? Generally scheduled airlines differentiate between the weight and piece concept. The general allowance per passenger depends on the policies of the particular airline, the destination you are traveling to and the class you are traveling in. It may also be relevant whether the passenger is a member in a frequent flyer or bonus program (eg Miles & More).

When the weight concept applies:
  • The passenger may freely distribute a fixed weight specified by the airline.
When the piece concept applies:
  • The passenger must carry a certain number of bags of a certain weight.
With some low cost carriers, such as Spirit Airlines, the luggage must be booked online.

Prices may not include baggage fees or other fees charged directly by the airlines. For detailed information on the baggage policies and fees, click on the name of your desired airline below.

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25 Why does deals with various airlines appear within a flight? We find the best and cheapest available combination for your round trip flights. This way, you save money and receive 2 separate flight confirmations. The departure and return flights are independent from one another and will be booked as individual flights.

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26 When should I be at the Airport for check-in? Depending on the route length, please allow for the approximate check-in times as follows:
  • Domestic connections: 60-90 minutes
  • International connections : 120 to 180 minutes
It is also possible to view the check-in times on your airline's website.

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27 When will my credit card be charged after booking? The payment of the fare is generally payable immediately after confirmation from our customer service team. Credit cards are charged according to a time delay of the existing contract with the account-holding institution.

The protection of your personal information and privacy are important to us. Flights24.com uses SSL (Secure Socket Layer) security software, which is one of the best and safest technologies. Your payment details are encrypted for transmission. You can be sure that your data cannot be read by a third party.

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28 Do I need to provide the original credit card with which the flight has been paid? No, the credit card holder must not be present. A valid identification document and the booking code you received via e-mail is sufficient.

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29 Can I use credit vouchers from airlines on my online booking? The original voucher must be present for ticket issuing. For this reason, it is not possible to use credit vouchers from airlines for online flight bookings.

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30 When was flights24.com founded? As a subsidiary of the German company Fluege.de, flights24.com was founded in March 2010. Flights24.com is an online travel agency that helps you find the best flights with just a few simple clicks. Whether you're looking for scheduled flights, low cost carriers or seasonal offers, flights24.com helps you find the best deals from over 750 airlines worldwide. Scheduled Flights Airline Specials Low Cost Flights We regularly update our flight offers, so you get the best and most up to date prices with one simple click. Book your next flight from the comfort of your own home. The most important travel and flight news. Current offers and bargains Information about flight destinations Airline reviews Thank you for visiting flights24.com and have a great trip!

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31 What is Flexifly? Flexifly is a rebooking protection. Depending on the booking date, you can rebook flexibly at any time. Rebooking is possible up to half the length of time between booking date and departure date. For example, if you book 30 days prior to departure, and can rebook up to 15 days before departure. Refunds for one-off rebookings will be taken over up to an amount of $200. We help with re-booking and organize, where possible, upon request the rebooking of the flights through our service hotline.

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Technical inquiries can be addressed via our flights24.com-Hotline by our service team.

Scheduled flights and cheap flights
Washington
(202) 828-4499
Dallas
(214) 660-5379
Chicago
(312) 212-8907
Detroit
(313) 483-7619
Atlanta
(404) 369-1095
San Fransisco
(415) 513-1729
Los Angeles
(424) 223-5419
New York
(646) 355-0318
Houston
(713) 487-8977
Denver
(720) 515-8877
Boston
(857) 277-5018
Fort Lauderdale
(954) 990-0189
Fax number:
(424) 223-5421
Our business hours: Mon - Fr from 9am - 6pm PST
(Pacific Standard Time)

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